Tabitha filed a grievance with her company’s human resources department, claiming that she has been unfairly disciplined. Wendy, the human resources representative, contacted Tabitha’s boss, Leon, to inquire about the issue. Leon said he didn’t really want to discipline her but thought he had no choice because “nothing else seems to get through to her.” Believing that the issue involves a communication problem rather than a discipline problem, Wendy asks the parties to meet with her to talk about the situation. Wendy’s request is an example of

a. an effort to negotiate with the parties to get them to drop their respective claims.

b. exerting one’s superior position to force parties to comply with the rules.

d. using rights-based methods to determine who is right.

e. an attempt to explore the parties’ mutual interests.