What other personnel management matters (e.g., application forms, job descriptions, training manu-als, etc.) haveto bereviewed to put Carter Cleaning Centres into compliance with equal rights laws? Oneof the first problems Jennifer noticed whenshejoined her father at Carter Cleaning Centres wasthat their HR management practices and procedures were inadequate and below standard.

One problem that particularly concerned her wasthe lack of attention to equal employment matters. Eachstore manager independently handled virtually all hiring; the managers had received no training regarding such fun-damental matters as the types of questions they should not ask of job applicants. It was not unusual for female applicants to be asked questions such as Whos going to take care of your children while you are at work?

and for minority applicants to be asked questions about arrest records and credit histories