Bill Nugent, an international real estate developer from Dallas, had made a 2:30 p.m. appointment with Mr. Abdullah, a high-ranking government official in Riyadh, Saudi Arabia. From the beginning things did not go well for Bill. First, he was kept waiting until nearly 3:45 p.m. before he was ushered into Mr. Abdullah’s office. When he finally did get in, several other men were also in the room. Even though Bill felt that he wanted to get down to business with Mr. Abdullah, he was reluctant to get too specific because he considered much of what they needed to discuss sensitive and private. To add to Bill’s sense of frustration, Mr. Abdullah seemed more interested in engaging in meaningless small talk than in dealing with the substantive issues concerning their business. How might you help Bill deal with his frustration?