Assume that your business has been receiving an increased number of customer complaints. When you question your

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Assume that your business has been receiving an increased number of customer complaints. When you question your employees, they tell you that they are unsure of how to deal with difficult customers.

Identify employee attitudes that result in customer satisfaction.

Develop a procedure your employees could use in complex situations, including follow-up techniques.

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Business Principles And Management

ISBN: 9781111571726

12th Edition

Authors: James L. Burrow, Kenneth E. Everard, Brad Kleindl

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