Teamwork Assume you are the credit manager of a major retail store.

A customer of several years, who has an excellent credit background, now has a $4,600 unpaid balance. The customer has made no payments in several months. You learn from your credit bureau that she is not currently behind on other accounts but the credit balances on all her accounts are increasing. She recently lost her job. Form a team of three students to propose three realistic ways you, as the credit manager, might handle this customer. Which of the options would result in a collection and maintain the customer’s goodwill?