The CNO is reviewing patient satisfaction benchmark data from his facility and four similar facilities (see table). What conclusions can he make, given the information? What are the limitations of this information?

Facility Mean Patient Satisfaction Score

(1–40 Scale) Standard Deviation Number of Respondents A 30.85 5.6 256 B 38.56 2.4 84 C 23.31 14.6 1,210 D 30.62 10.8 369 Home facility 31.42 6.6 420 AppendixLO1