1. This case chronicles the many issues associated with the IT environment in which U.S. Xpress currently operates. How did U.S. Xpress get into this situation? Was this the result of different business priorities in the past? If so, which ones? What are the lessons for companies that frequently acquire other business?

2. Moving forward, what does U.S. Xpress need to do in the future regarding its IT infrastructure in general, and its data issues in particular? What do you think should be the next three steps the company should take?

3. Should companies take a periodic (e.g., clean every so often) approach or a continuous, more expensive, approach to data quality? What are the advantages and disadvantages of each?