1. Once the technical aspects of data quality are put in place, who should be in charge of making decisions about these issues? Is this a technical responsibility or a business one? What are the advantages and disadvantages of either approach? 

Who should be in charge of making decisions?

2. Are the benefits outlined in the case the result of better technology or improved decision making? Today, is it possible to clearly separate the two anymore? What are the implications for U.S. Xpress as it decides where to go next and how to invest in future projects?

Are technology and business decision making separable?