The case study at the beginning of this chapter introduced a patient who was asked to show identification at Memorial Hermann Health System, and she produced a fake driver's license.

Criticism and debate about immigrants’ access to healthcare, and MHHS’ subsequent press releases and conversations, resulted in the health system agreeing to pay $2.4 million to the US Department of Health and Human Services’ Office for Civil Rights and to implement a corrective action plan to ensure compliance regarding PHI. After reading the section on medical identity theft, why do you think MHHS asks patients for identification when they arrive at their facility?
What would you recommend as the proper course of action?