Measures of Delivery Performance. International Communications Products (ICP) is a Maryland-based company that manufactures fax machines in two of its four wholly-owned subsidiaries located Kuala Lumpur, Malaysia, and Jakarta, Indonesia. ICP wishes to compare the delivery performance between these subsidiaries. Operations managers for both subsidiaries have provided the ICP vicepresident for operations with the following data for a recent month:

\section*{Required:}
Which of the two subsidiaries is performing better delivery service? Provide suppuit for your answer.

Transcribed Image Text:

Number of customer orders Number of orders delivered.. Number of orders delivered on time Average time from order to delivery Malaysian Subsidiary Indonesian Subsidiary 3,000 5,500 2,895 2,540 5,250 5,100 3 weeks 4 weeks