Production Efficiency-Nonfinancial Data. Adrian Sargent's Advanced Plastics (ASAP) manufactures a wide range of plastic-based products for automobiles, airplanes, and boats. The company has the reputation for delivering high-quality products on time. Each month the CFO issues a production efficiency report. The data compiled on these reports for the third quarter of 1999 are as follows:

\section*{Required:}
Categorize each of the preceding nonfinancial performance measures as one of the following:
1. Manufacturing productivity 2. Product quality 3. Delivery performance 4. Inventory control 5. Machine maintenance

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July August September Manufacturing cycle efficiency. 94% 96% 92% Total setup time (in hours).. 62 60 58 Overtime hours 70 73 76 Power consumption in kilowatt-hours (000s omitted) 802 832 838 Machine downtime (hours)...... 15 10 20 Number of unscheduled machine maintenance calls. 0 1 Inventory value/Sales revenue.. 4% 4% 5% Number of defective units received in raw materials orders... 2 1 0 Number of defective units-in-process... 35 40 55 Number of defective units-finished goods. 18 12 24 Percentage of customer orders filled.. 100% 100% 100% Percentage of on-time orders delivered. Number of products returned by customers 99% 98% 94% 0 0