14. Customers arrive to a single server system in accordance with a Poisson process with rate ....

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14. Customers arrive to a single server system in accordance with a Poisson process with rate λ. Arrivals only enter if the server is free.

Each customer is either a type 1 customer with probability p or a type 2 customer with probability . The time it takes to serve a type i customer is exponential with rateI mage, . Find the average amount of time an entering customer spends in the system.

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