2. Questions 3, 4, and 7 are concerned with the atmosphere of the library; questions 5 and 6 are concerned with the library staff; and questions 11 and 13 are concerned with the library design. How would you summarize the results of your analyses regarding these seven questions concerning the image of the library?

Carole Day and Del Lowenthal studied the responses of young adults in their eval- uation of library services.23 Of the n = 200 young adults involved in the study, n = 152 were students and n = 48 were non-students. The table presents the percents and numbers of favourable responses for each group to seven questions in which the atmosphere, staff, and design of the library were examined.

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Student Question 345 Libraries are friendly Favourable -152 Non-student Favourable 1-48 P(x2) 79.6% 121 56.2% 27 Libraries are dull 77 117 58.3 28 Library staff are 91.4 139 87.5 42 helpful 6 Library staff are less 60.5 92 45.8 helpful to teenagers 7 Libraries are so 75.6 115 52.05 25 222 22 <0.01 <0.05 NS <0.01 <0.01 quiet they feel uncomfortable 11 Libraries should be 29 44 18.8 9 NS more brightly decorated 13 Libraries are badly 45.4 69 43.8 21 SI NS signposted