Lacey has been a pharmacist at a local chain pharmacy, Uptown Pharmacy, for 2 months. Lacey received a few days of training once she started; however, she has made a few dispensing errors. One error involved a look-alike sound alike drug that she misread from a poorly written prescription. Another error involved dispensing a medication to a patient with a known allergy to that medication (Lacey overrode the computer warning without looking into the interaction). Yet another error involved not dispensing the correct quantity of medication prescribed. Although Uptown Pharmacy has a CQI program and the company meets every 6 months to address any concerns, all the errors made by Lacey were made after the last CQI meeting. In addition, although the district manager for Uptown was informed of the errors and turned them over to the company’s legal department, he did not meet with Lacey about the errors. If any of the patients involved with the dispensing errors were to sue Uptown and wanted to claim corporate negligence and ask for punitive damages, what facts would help their claim and what facts may not be helpful to their claim?