3. Consider the following statements, and respond to each with “yes” or “no” according to how you would actually respond, not on how you think you should respond.

a. When I am publicly criticized, I listen calmly and ask to continue the discussion privately later._________

b. When I am busy and a coworker drops by to chat, I suggest we talk later._________

c. When I am overwhelmed with work and am asked to do an additional assignment, I ask for help in prioritizing my workload._________

d. If I have difficulty getting information from a coworker, I remind him or her of the benefits of complying with my request._________

e. When I am chairing a meeting and an irrelevant topic is introduced, I quickly get the discussion back on track._________

f. When one of my peers becomes upset, I look for clues to that person’s problem._________ g. When I am having a bad day, I try to remember to think before I speak._________ h. If fellow workers are arguing, I do not join the discussion._________ i. When someone is acting irrationally, I acknowledge his or her feelings but do not judge the person._________