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business
leadership and management

Questions and Answers of Leadership And Management

Develop a resume and cover letter.
Detail the process of beginning a successful nursing job search.
Discuss preparation for the National Council of State Boards of Nursing Licensure Examination for Registered Nurses (NCLEX-RN)
Integrate understanding of spiritual beliefs into patient care.
Discuss generational differences.
Review strategies for working with a multicultural team.
Discuss organizational culture.
Identify key cultural nursing theories.
Discuss cultural competence.
Defi ne culture.
Review ethical codes for nurses.
Promote ethical leadership and management in health care organizations.
Identify a guide for ethical decision making.
Discuss values and values clarifi cation.
Discuss a nursing philosophy.
Review the use of ethical theories and principles in professional nursing practice.
Defi ne ethics.
List some actions a nurse can take to decrease liability.
Name the most common areas of nursing practice cited in malpractice actions.
Discuss the sources of law.
Review an organizational structure for quality improvement.
Identify how data are utilized for performance and quality improvement(time series data, Pareto charts).
Discuss sentinel events, storyboards, benchmarking, and the use of quality data.
Discuss the Model for Improvement and the FOCUS-PDCA Method.
Discuss the University of Colorado Model for Evidence-Based Practice.
Identify the importance of evidence-based care.
Articulate major principles of quality improvement, including customer identifi cation; the need for participation at all levels;and a focus on improving the process, not criticizing individual
Apply time management strategies to enhance personal productivity.
Discuss shift hand-off report.
Describe strategies for setting priorities.
Discuss concepts of time management.
Identify the Fourteen Forces of Magnetism.
Discuss shared governance.
Review common organizational structures.
Articulate the importance of aligning the organization’s strategic vision with the organization’s mission, philosophy, and goals.
Review SWOT analysis.
Discuss assessment of the external and internal environment of health care.
Illustrate a scope of service.
Discuss budget monitoring.
Identify revenue and expenses associated with the delivery of nursing service.
Describe key elements that infl uence budget preparation.
Discuss budgets commonly used for planning and management.
Discuss national and international perspectives on the cost of health care.
Discuss care delivery management tools, such as clinical pathways, case management, and disease management.
Compare and contrast models of care delivery and their impact on patient outcomes.
Discuss the role of nurse staffi ng in achieving quality nurse-sensitive outcomes.
Discuss staff scheduling on a patient care unit.
Review considerations in developing a staffi ng pattern.
Identify patient classifi cation systems.
Discuss appropriate units of service used to measure nursing need by unit type.
Calculate full-time equivalents (FTEs) needed to staff a typical inpatient nursing unit.
Discuss how staffi ng needs are determined.
Discuss transcultural delegation.
Identify organizational responsibility for delegation and the chain of command.
Identify delegation responsibilities of health team members.
Describe the fi ve rights of delegation.
Utilize the National Council of State Boards of Nursing Delegation Decision–Making Tree.
Discuss concepts of delegation, authority, responsibility, accountability, supervision, assignment, and competence.
Discuss politics.
Discuss workplace advocacy, including collective bargaining.
Discuss the role of the American Nurses Association.
Identify various sources of power, i.e., reward and coercion, legitimacy, expertise, reference or charisma, connection, and information.
Defi ne the concept of power.
Review confl ict management.
Discuss the concept of confl ict.
Review the concept of innovation.
Discuss chaos theory and the concept of the learning organization.
Discuss traditional theories of change.
Discuss groupthink.
Discuss how to overcome communication barriers.
Discuss organizational communication.
Explore crew resource management.
Identify elements of the Myers-Briggs Type Indicator.
Discuss the stages of group process and common team member roles.
Review the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
Review the process of communication.
Discuss the purpose of a health care team.
Discuss evaluation of information found on the Internet.
Discuss individual vs. group decision making.
Identify how technology can help with decision making.
Examine tools to improve decision making.
Explain how problem solving, critical thinking, refl ective thinking, and intuitive thinking relate to decision making.
Apply the decision-making process to patient care.
Review Joint Commission (JC) accreditation standards.
Identify nursing indicators and health care ratings.
Discuss evidence-based practice.
Review major subcultures of health care professionals.
Identify professional nursing organizations and languages.
Review elements of a profession.
Discuss the evolution of nursing.
Discuss health care disparities that affect how people are advantaged or disadvantaged in accessing the health care system and the outcomes they experience as a result.
Describe the role of the nurse and other stakeholders in the health care system.
Critique the quality of American health care as compared to other industrialized countries.
Describe how the American health care system is organized and fi nanced.
Discuss the history and current infl uences on U.S. health care.
Discuss motivation theories.
Discuss Benner’s Model of Novice to Expert.
Discuss management.
Differentiate between leaders and managers.
Identify theories of leadership.

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