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leadership and management
Questions and Answers of
Leadership And Management
Understand the characteristics and components of personal leadership in a profession.
Define the role of the professional knowledge worker as a leader in the nursing profession and its impact on the role of members.
Enumerate the behaviors and practices of the contemporary clinical leader and the skills necessary to support them.
Outline some of the pitfalls and challenges affecting the role of the leader, and sort truth from fiction regarding appropriate leader skills.
List at least five critical leadership practices that are unique to the leadership role within a knowledge worker frame of reference.
State your individual personal characteristics and identify their potential for transformation during the development of your own leadership capacity as a part of a personal leadership development
Understand the fundamental elements that underpin all conflict.
Define normative conflict and the elements and characteristics of conflict that make it a fundamental part of all human interaction.
Enumerate the personal characteristics affecting one’s own view of conflict and individual relationship to it.
Outline the effects of unresolved conflict and specific steps that can be taken by the individual to develop personal engagement and skills in addressing it.
List at least five categories of major conflict, the unique characteristics of each, and key strategies for addressing them.
State why conflict affinity and skill development are important in the role of the leader and provide the critical core functions of leadership expression.
Develop an understanding of patient care delivery models, patient classification systems, and scheduling and staffing.
Provide an overview of the complexities and interconnectedness of the components of workforce management systems.
Understand the importance of evidence-driven processes, integration of research, and their impact on nurse satisfaction, patient quality, and organizational outcomes.
Describe the current measures of staffing effectiveness.
Gain an appreciation of the challenges in addressing inadequacies or problems of staffing and scheduling.
Describe the key concepts and related concepts of healthcare ethics.
Identify the risks and consequences that may be experienced when nurses’personal values and their organizations’ values differ.
Identify the challenges for nurses in addressing common ethical dilemmas.
Describe strategies to address ethical dilemmas related to patient, nurse, and organizational issues.
Delineate strategies to develop competence in ethical decision making.
Analyze the potential ethical risks in using technology applications specific to patient privacy and confidentiality.
Gain an appreciation of the personal risks in taking courageous ethical actions.
What are six ways in which a professional (knowledge) worker is different from any other employee work group?
What is the difference between a knowledge worker and an employee work group? Are there different performance expectations for knowledge workers and for regular employee work groups?
Does the change in the status and role of nursing parallel changes that have occurred as a result of the women’s movement over the past five or six decades, or is the change specifically related to
Does membership in the profession also imply obligation to the community?Does that mean members of the profession have an obligation to demonstrate their commitment by also serving their community in
How many times do we hear, “When this change is over, will everything be normal again?” Although there is certainly some truth to the incrementalism implied in this statement, there is no truth
How has the new digital world changed the way you interact and communicate with others? How will this digital reality affect the way you interact at work?
For each of these behaviors, identify an ethical principle that positive behavior supports.
Is it possible to influence and change team behavior through preplanning and building good structures and processes within which the team will work? In other words, can good structure determine good
How has the new digital world changed the way you interact and communicate with others? How will this digital reality affect the way you interact at work?
Is collective deliberation and decision making always better than individual decision making? The answer is “no”—but why? In which circumstances is collective deliberation wise, and in which
Can behavior be changed in any sustainable way simply by inviting people to change? Reflect on your answer carefully. How does structure influence behavioral change, and how does the impact of
The most important issue for an individual involved in negotiating is what his or her precise bottom line is. When you think of a recent conflict with a coworker or family member, what was your
How many of the following characteristics, which demonstrate accountable self-management, do you possess?• Personal sense of ownership• Role self-confidence• Good role fit with others•
Work cannot provide meaning; instead, it demonstrates how meaning is present. How, then, does the leader help others discern the meaning that drives their work so they do not lose touch with it?
What if nurses were paid for the impact they made, not the hours they worked? How would you quantify and qualify the impact of nursing on a given patient?
Value always has as one of its components the reduction of inputs driving the maximization of output.
What distinguishes knowledge workers from other employee work groups—that is, what requires the relationship between them and the organization to be structured differently? How does professional
In the 1800s, nurses like Florence Nightingale and Clara Barton believed nurses no longer wanted to accept things the way they were; instead, they wanted to learn from past mistakes and improve the
Review the mission and purpose of the ANA or another national nursing organization online.Do you believe that nurses should belong to these organizations? Explain your answer.AppendixLO1
6.What is your definition of nursing? How does it compare or contrast with Virginia Henderson’s definition?AppendixLO1
If you had been Margaret Sanger, would you have decided to stop teaching women about birth control? Explain your answer.AppendixLO1
How do you think Florence Nightingale would deal with a physician who is verbally abusive to the nursing staff?AppendixLO1
What do you think Lillian Wald would say about the status of hospitals and health care today?AppendixLO1
If Margaret Sanger were alive, how do you think she would view the issue of teaching schoolchildren about AIDS?AppendixLO1
Read Notes on Nursing:What It Is and What It Is Not by Florence Nightingale.How much of its content is still true today?AppendixLO1
Describe actions every nurse can take to promote the profession and high quality of care.AppendixLO1
Identify changes that will affect nursing’s future AppendixLO1
Discuss some of the issues faced by the nursing profession over the past century and today.AppendixLO1
Discuss ways for nurses to project a positive image.AppendixLO1
Differentiate the roles of the American Nurses Association, National League for Nursing, National Organization for Associate Degree Nursing, American Academy of Nursing, and National Institute for
Discuss the history of men in nursing.AppendixLO1
Discuss the contribution of nursing leaders to the development of modern nursing: Florence Nightingale, Lillian Wald, Margaret Sanger, Mary Mahoney, Mildred Montag, and Virginia Henderson.AppendixLO1
Compare and contrast historical and current definitions of nursing.AppendixLO1
What plans do you have for advancing your career? What plans do you have for finding a mentor?AppendixLO1
Evaluate the job prospects in the community where you now live.What areas could you explore in seeking your first position?AppendixLO1
Using the interview preparation worksheet developed for this chapter, formulate responses to the questions. How comfortable do you feel answering these questions? Share your responses with other
Design a one- to two-page résumé to use in seeking your first position. Are you able to “sell yourself ”in one or two pages? If not, what adjustments are you going to make? Develop a cover
Using the SWOT analysis worksheet developed for this chapter, how will you articulate your strengths and weaknesses during an interview?AppendixLO1
Explain why the first year is critical to planning a career.AppendixLO1
Discuss the factors involved in selecting the right position.AppendixLO1
Discuss components of the interview process.AppendixLO1
Compose job search letters including cover letter, thank-you letter, and acceptance and rejection letters.AppendixLO1
Develop a résumé including objectives, qualifications, skills experience, work history, education, and training.AppendixLO1
Evaluate personal strengths, weaknesses, opportunities, and threats using a SWOT analysis.AppendixLO1
Develop a plan to manage stress on a long-term basis.AppendixLO1
Identify the physical and psychological signs and symptoms you exhibit during stress.What sources of stress are most likely to affect you? How do you deal with these signs and symptoms?AppendixLO1
How can you help colleagues deal with their stress? What if a colleague does not recognize that he/she is under stress? What might you do to guide your colleague?AppendixLO1
How are the signs of stress, reality shock, and burnout related?AppendixLO1
What qualities would you look for in a mentor? What qualities would you demonstrate as a mentee? Can you identify someone you know who might become a mentor to you?AppendixLO1
How can a new graduate adequately prepare for reality shock? Based on your responses to the questions in Boxes 13-3 and 13-4, what plans will you make to prepare yourself for your new role?AppendixLO1
Discuss the characteristics of health-care organizations that may lead to burnout among nurses.Which of these have you observed in your clinical rotations? How could they be changed or
Develop strategies to manage personal and professional stresses.AppendixLO1
Evaluate his or her own and colleagues’ stress levels.AppendixLO1
Describe the impact of stress, reality shock, and burnout on the individual and the health-care team.AppendixLO1
Identify signs and symptoms of stress, reality shock, and burnout.AppendixLO1
Review the ten areas of concern for Nursing’s Agenda for the Future. Identify what contributions you will make now and in the future to support this agenda.AppendixLO1
Discuss experiences you have had in your clinical rotations.Were the environments supportive or nonsupportive social environments? What recommendations would you make for improvement?AppendixLO1
What will you look for in the work environment that will support positive patient outcomes?AppendixLO1
What information do you need to obtain from your employer related to terrorism and other disasters?AppendixLO1
What are nurses’ responsibilities in dealing with the following workplace issues: transmission of blood-borne pathogens, violence, sexual harassment, and impaired coworkers?AppendixLO1
What actions can nurses take if they believe that OSHA guidelines are not being followed in the workplace?AppendixLO1
Why is it important for nurses to understand the major federal laws and agencies responsible to protect the individual in the workplace?AppendixLO1
Understand the American Nurses Association (ANA) Future Vision for Nursing.AppendixLO1
Make suggestions for improving the physical and social environment.AppendixLO1
Recognize situations that may reflect sexual harassment.AppendixLO1
Identify the role of the nurse in dealing with terrorism and other disasters.AppendixLO1
Describe methods of dealing with violence in the workplace.AppendixLO1
Identify agencies responsible for overseeing workplace safety.AppendixLO1
Recognize threats to safety in the workplace.AppendixLO1
Describe quality indicators related to safety and quality.AppendixLO1
Recognize the components of nurse job satisfaction.AppendixLO1
Consider how many interruptions you had during the day. How did you handle them? How did they interfere in your time management?AppendixLO1
Identify a task that is done repeatedly in your clinical area. Think of a new, more efficient way to do that task. How could you implement this new routine? How could you evaluate its
Keep a log of your clinical day.Which activities took the most time? Why? Which activities took the least time? What situations interfered with your work? What could you do to reduce the
Create your own patient care worksheet. How does this worksheet help you organize your clinical day?AppendixLO1
Develop a personal time inventory. Identify your time wasters. How do you think you can eliminate these activities?AppendixLO1
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