4. A new nurse manager plans to implement a new scheduling process. Th is was met with resistance from the staff who were very happy with the current scheduling process. How can the nurse manager lower their resistance to this change?

1. Tell the staff that their concerns about the new schedule are unfounded and plan to post the new schedule.

2. Share information about the new schedule and discuss its impact on the unit.

3. Post the schedule and deal with staff on an individual basis.

4. Ask the staff to come up with an alternative for the nurse manager ’ s consideration.