9. A new nurse manager has observed several instances of horizontal violence between staff members on her unit, primarily verbal abuse and malicious gossip. What should she do?

1. Ignore it because it is not physical violence and will not hurt anyone.

2. Model this bullying behavior so that staff can see how it aff ects people.

3. Keep a log of observed bullying behavior to discuss during the employees’ annual evaluation.

4. Confront the bullying behavior and discuss strategies for responding to it.