6. A _______________ is a methodology that converts an organizations value driverssuch as customer service, innovation, operational

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6. A _______________ is a methodology that converts an organization’s value drivers—such as customer service, innovation, operational efficiency, and financial performance—into a series of defined metrics.

A. balanced scorecard B. weighted scoring model C. net present value analysis D. directive

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Healthcare Project Management

ISBN: 9781976573279

2nd Edition

Authors: Kathy Schwalbe, Dan Furlong

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