Amy McCutcheon and Ruth Anne Campbell's Leadership, Span of Control, Turnover, Staff and Patient Satisfaction. This article

Question:

Amy McCutcheon and Ruth Anne Campbell's “Leadership, Span of Control, Turnover, Staff and Patient Satisfaction.” This article discusses the relationships among span of control, employee turnover, and patient satisfaction. See http://stti.confex.com/stti/inrc16/techprogram/paper_23430.htm.

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