Choflet, Packard, and Stashower (2021) provide an excellent guide to managing organizational change in the following article. In it, they state, “The COVID-19 crisis has created unprecedented demands for immediate and far-reaching organizational change in every healthcare delivery institution. Employees from executive to frontline staff are grappling with the pace, breadth, and depth of these demands. The field and practices of organizational change are being heavily challenged in terms of needs for change and pressures to make it happen more quickly than ever.” 

Choflet, A., T. Packard, and K. Stashower. 2021. “Rethinking Organizational Change in the COVID-19 Era.” Journal of Hospital Management and Health Policy 5 (16): 1–13. https://jhmhp.amegroups.com/article/view/6699/pdf.

Questions 

1. What specific behaviors should leaders practice to ensure that change is welcome in times of crisis? 

2. Making change too quickly is often the reason for failure. What can leaders do to minimize the chance of failure in times of quick change?