Patient satisfaction surveys have come back with concerns regarding the extensive amount of time it takes for call lights to be answered. The unit manager wants to identify ways to decrease the amount of time it takes for call bells to be answered to increase patient satisfaction and prevent any resulting concerns regarding falls or pain control. Consider how the nurse manager might use the mental model for systems thinking to answer the questions that follow.

1.

What is the problem the unit needs to address?

2.

What patterns should the nurse manager consider regarding this issue?

3.

What systemic structures should the nurse manager review?

4.

What shared vision should be created for the unit to improve this issue?