BAT-Systems Inc. is a provider of soft and hardware solutions for battery manage-ment in electric cars, headquartered in Helsinki. While the market for battery-powered vehicles is growing sharply, this is highly dependent on the geographic region. Cur-rently, BAT-Systems supplies just one customer, a Danish niche player that produces extravagant luxury electric cars.
However, BAT Systems wants to expand and acquire new customers, including the big carmakers in Germany and France. In order to be prepared for potential new customers, BAT’s management meets with three important suppliers of electronic components to explain their expansion plan and agree on performance measures to evaluate BAT’s and the suppliers’ ability to react to changing market demand.
Identify and explain at least two performance measures or indicators that BAT Systems could agree on with their suppliers to evaluate and monitor the supply chain’s ability to cope with the expected but still uncertain higher demand.