Facilities layout One aspect of facilities layout for McDonald's is that when cus tomers come into the

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Facilities layout One aspect of facilities layout for McDonald's is that when cus¬

tomers come into the building they can line up in one of several lines and wait to be served. In contrast, at Wendy's, customers are asked to stand in one line that snakes around the front of the counter and wait for a single server.

REQUIRED

(a) What is the rationale for each approach?

(b) Which approach do you favor from (1) a customer's perspective and (2) man¬ agement's perspective? Explain.

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Management Accounting

ISBN: 9780130101952

3rd Edition

Authors: Anthony A. Atkinson, Robert S. Kaplan, S. Mark Young, Rajiv D. Banker, Pajiv D. Banker

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