Facilities layout One aspect of facilities layout for McDonald's is that when cus tomers come into the
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Facilities layout One aspect of facilities layout for McDonald's is that when cus¬
tomers come into the building they can line up in one of several lines and wait to be served. In contrast, at Wendy's, customers are asked to stand in one line that snakes around the front of the counter and wait for a single server.
REQUIRED
(a) What is the rationale for each approach?
(b) Which approach do you favor from (1) a customer's perspective and (2) man¬ agement's perspective? Explain.
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Related Book For
Management Accounting
ISBN: 9780130101952
3rd Edition
Authors: Anthony A. Atkinson, Robert S. Kaplan, S. Mark Young, Rajiv D. Banker, Pajiv D. Banker
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