Listed below are a number of scorecard measures. Classify each performance measure according to the following: Perspective (e.g., customer or learning and growth), Financial or Nonfinancial, Subjective or Objective, External or Internal, and Lead or Lag.

Number of new customers Percentage of customer complaints resolved with one contact Unit product cost Cost per distribution channel Suggestions per employee Quality costs Product functionality ratings (from surveys)

Cycle time for solving a customer problem Strategic job coverage ratio On-time delivery percentage Be esta Febyes pir eRe 5 Percentage of revenues from new products