Pricing using standard hours A major automaker collected detailed data on labor hours used by skilled technicians
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Pricing using standard hours A major automaker collected detailed data on labor hours used by skilled technicians at its auto dealer service departments for different automobile repair jobs. The company then estimated repair times for each type of repair job and established these estimated times as standards to be used by the dealers in setting prices for the labor portion of the repair jobs. Discuss the advantages and disadvantages of this approach to pricing from the viewpoints of the auto dealer service departments and the customers.
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