Uses of feedback. (10 minutes) Six uses of feedback are described in the chapter:

Changing goals.

. Searching for alternative means of operating.

Changing methods for making decisions.

a b

Cc

d. Making predictions.

e. Changing the operating process.

f. Changing the reward system.

Match the appropriate letters from the preceding list to each of the following items.

1. The Potters Bar University system explores subcontracting its gardening operations to a private company instead of hiring its own gardeners.

Sales commissions are to be based on total operating profit instead of total revenue.

Fiat adjusts its elaborate way of forecasting demand for its cars by including the effects of expected changes in the price of crude oil.

The hiring of new sales personnel will include an additional step:an interview and evaluation by the company psychologist.

Quality inspectors at Volvo are now being used in the middle of the production process as well as at the end of the process.

Virgin enters the telecommunications industry.

Worker assignments on an assembly line are made by teams instead of directed by a foreman. lo2