4. Departmentalization by customer groups jobs on the basis of type of customer. In pharmacy, home-care or long-term-care patients represent this type of departmentalization. Within this customer segment, the trend is to use cross-functional teams, which allow various group members chosen from different functions to work together to interdependently provide a service. Homecare organizations usually have pharmacists, nurses, pharmacy technicians, medical assistants, and others to provide the patient with the needed care.