1. Think of a conflict situation at work or at school and try to re-create a segment of the dialogue that gets to the heart of the conflict.

2. Write notes on the conflict dialogue using the following format Introduction

• Background

• My goals and objectives

• My strategy • Assumptions I am making Dialogue (re-create part of the dialogue below and try to put what you were really thinking in parentheses).
• Me:
• Other:
• Me:
• Other, etc.
3. Share your situation with members of your group. Read the dialogue to them, perhaps asking someone to play the role of “other.”
4. Discuss with the group:
1. The style of conflict resolution you used (confrontation, collaboration, avoidance, etc.)
2. The triggers to the conflict, that is, what really set you off and why 3. Whether or not you were effective 4. Possible ways of handling this differently 5. Choose one dialogue from within the group to share with the class. Be prepared to discuss your analysis and also possible alternative approaches and resolutions for the situation described.