Before starting to read this chapter - what exactly do YOU understand by the words 'conflict' and

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Before starting to read this chapter - what exactly do YOU understand by the words 'conflict' and 'stress'? What do you think is the significance of their study for organisational behaviour? Watch the video 'How to make stress your friend' by Kelly McGonigal (www.youtube.com/watch?v=x_DMyF3GjCk). To what extent is stress and the perception of stress a negative phenomenon for employees at work?

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