If a person shows empathy and understanding of the emotions of others and uses this to better
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If a person shows empathy and understanding of the emotions of others and uses this to better relate to them, she is displaying the emotional intelligence competency of ____________.
(a) self-awareness
(b) emotional contagion
(c) relationship management
(d) social awareness
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Organizational Behavior
ISBN: 9780470878200
12th Edition
Authors: John R. Schermerhorn, Mary Uhl-Bien, Richard N. Osborn
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