If a person shows empathy and understanding of the emotions of others and uses this to better

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If a person shows empathy and understanding of the emotions of others and uses this to better relate to them, she is displaying the emotional intelligence competency of ____________.

(a) self-awareness

(b) emotional contagion

(c) relationship management

(d) social awareness

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Organizational Behavior

ISBN: 9780470878200

12th Edition

Authors: John R. Schermerhorn, Mary Uhl-Bien, Richard N. Osborn

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