The 17-item listening skills survey was developed to assess the extent to which you use the keys

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The 17-item listening skills survey was developed to assess the extent to which you use the keys to effective listening. Ten keys to effective listening are presented in the following table:

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Organisational Behaviour

ISBN: 9781526812360

5th Edition

Authors: Angelo Kinicki, Robert Kreitner, Knud Sinding

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