The NHS Workforce Review Team (WRT) is a group of dedicated health-care workforce planners who provide objective modelling, analysis and evidence-based recommendations in order to enable patient-centred and clinically driven strategic decision-making across the health-care workforce. WRT was established in 1999 by Dr Judy Curson, a medical doctor turned specialist in workforce planning and staff development. Today, WRT comprises an experienced team of analysts, data modellers and professional health-care advisers.

In early 2007 it was clear that WRT would need to relocate its main office within the following 12 to 24 months. Consequently, two conflicting needs emerged: to improve the standard of the facilities available to staff, and to maintain costs at an appropriate and affordable level.

Your tasks

1. Review the case study organisation in the light of the ‘cultural web’ (Figure 19.1) and try to pick out examples of each aspect.

2. Write a brief description of WRT’s culture based on your findings and show how the aspects fit together.

3. Summarise the evidence you can find in the case about the use of the managerial tools (recruitment and selection, social tools and training, reward system) considered by Chatman and Cha.

4. Choose a model of change or change management from the chapter and use it to analyse the content of the case. Write a short report explaining how the model can help managers to manage major workplace changes such as this one.

Transcribed Image Text:

Figure 19.1 The cultural web of an organisation Stories Rituals and routines Symbols The paradigm Control systems Power structures Organisational structures