ETHICS ✶ One of the major expenses in the hospitality industry is the cost of energy.

At one point in the last few years, a surcharge was added to hotel folios to cover the increase in energy cost. Do you think this is an ethical or sound business practice? What would you do if you were the manager of a 400-room spa resort? Propose three strategies to combat increased energy cost without passing the cost to the guests in the form of surcharges.