Questions and Answers of Management In The Hospitality Industry

Do you agree or disagree that fast food is a part of the American lifestyle?
What is the outlook for the QSR?
Site name: Mimi’s Cafe URL: www.mimiscafe.com Background information: Mimi’s Cafe serves classic American dishes, made from scratch, in a colorful, French New Orleans-inspired atmosphere with
Site name: All Food Business URL: www.allfoodbusiness.com/job_descriptions.php Background information: Provides food service industry information and resources free of charge.Site name: Famous
Site name: PayScale.com URL: www.payscale.com/research/US/Job=Restaurant_Manager/Salary/show_all Background information: PayScale is an online salary and benefit information source, providing
Site name: Key Operating Ratios for Restaurants URL: http://www.wku.edu/~hrtm/wiley/foodratio Background information: Comparisons of these indicators with earlier operating results and with the
What is the trend in chains’ market share in food service? Can you explain this trend?
Site name: Cornell University Links to Independent Restaurants URL: www.hotelschool.cornell.edu/links/hslinks.html?scid=255&name=Foodservice+Industry&scname=Independent+Restaurants&id=5 Background
Site name: Restaurants & Institutions magazine URL: www.rimag.com Background information: Restaurants & Institutions magazine is a leading trade journal for the restaurant and food service industry.
How is the Internet being used in food service competition? What new developments do you anticipate in the use of the Internet in food service competition?
Site name: Buca di Beppo URL: www.bucadibeppo.com Background information: Buca di Beppo is a neighborhood restaurant where guests feast on family platters of real, immigrant, Southern Italian
What characteristics are important to each of the four major divisions of on-site food service?
What opportunities do you see for extending hospitality services to the elderly?What facilities are available in your community for independent living for the aging?
Site name: ARAMARK URL: www.aramark.com/Background information: ARAMARK is a global leader in professional services. They provide food, hospitality, facility management services, and high-quality
Site name: The National Association of College & University Food Services URL: www.nacufs.org Background information: The National Association of College & University Food Services(NACUFS) is the
Site name: Restaurants & Institutions Magazine URL: www.rimag.com Background information: Restaurants & Institutions (R&I) is the leading source of vital information for the entire food service
Site name: Look Smart Find Articles URL: www.findarticles.com/Background information: FindArticles has articles from thousands of resources, with archives dating back to 1984. That means you get to
Site name: Meals on Wheels Association of America URL: www.mowaa.org Background information: The Meals On Wheels Association of America represents those who provide congregate and home-delivered meal
Site name: Center for Science in the Public Interest URL: www.cspinet.org Background information: The Center for Science in the Public Interest (CSPI) is a nonprofit education and advocacy
Site name: CSPI Booze News URL: www.cspinet.org/booze/index Background information: In 1981, the CSPI launched the Alcohol Policies Project to help focus public and policy-maker attention on policy
Site name: The Center for Consumer Freedom URL: www.consumerfreedom.com and www.cspiscam.com Background information: The Center for Consumer Freedom is a nonprofit coalition of restaurants, food
Site name: Centers for Disease Control and Prevention URL: www.cdc.gov/foodsafety/disease.htm Background information: The Centers for Disease Control and Prevention (CDC) is one of the 13 major
Site name: News Search Engines/Sources URL: Google—www.google.com AlltheWeb.com—www.alltheweb.com Yahoo—www.yahoo.com AltaVista—www.altavista.com Newspapers.com—www.newspapers.com
What travel trends are favorable to lodging? Which are not? What do you think will be the best market segments for lodging in your community?
Identify hotels with which you are familiar. If you were a hotel rater, how would you rate these properties (1 to 5 stars and/or diamonds) and why? What criteria would you use in determining your
Site name: The American Hotel & Lodging Association (AH&LA)URL: www.ahla.com/Background information: Serving the hospitality industry for nearly a century, AH&LA is the sole national association
Site name: Marriott URL: www.marriott.com Background information: Marriott International, Inc., is a leading worldwide hospitality company. Its heritage can be traced to a root beer stand opened in
Site name: Mobil Travel Guide URL: mobiltravelguide.howstuffworks.com/ and www.howstuffworks.com/aboutmtg1.htm and Background information: Since inventing the Five-Star rating system nearly a
Site name: Lodging Magazine URL: www.lodgingmagazine.com Background information: Lodging magazine profiles leaders driving hospitality to new heights, designers breaking the mold, and general
Site name: HOTELS magazine URL: www.hotelsmag.com Background information: This publication serves the worldwide hotel market in 170 countries. HOTELS magazine covers the 100-room hotels in the
Site name: Hotel Property Management Systems URL: www.google.com AlltheWeb.com—www.alltheweb.com Yahoo—www.yahoo.com MSN Search—search.msn.com AltaVista—www.altavista.com Background
Site name: Lodging magazine URL: www.lodgingmagazine.com Background information: Link to Lodging Magazine through the AH&LA’s Web site.Based on articles that can be downloaded in sections such as
What do the acronyms CMBS, REIT, C corp, and IPO stand for? To what does each of them refer?
Site name: Hotel Online URL: www.hotel-online.com Background information: Hotel Online is the hospitality industry’s online meeting place, providing the latest and most relevant news, trends,
Site name: Starwood Hotels & Resorts Worldwide, Inc.URL: www.starwood.com Background information: Starwood Hotels & Resorts Worldwide, Inc. is one of the leading hotel and leisure companies in the
Site name: American Hospitality Management URL: www.american-hospitality.com Background information: American Hospitality Management Company provides hotel, motel and resort management, consulting
Site name: Kevin Regan’s Testimony before the Committee on Homeland Security and Governmental Affairs URL: www.ahla.com/pdf/111605Regan.pdf Background information: Testimony of Kevin T. Regan,
Site name: Choice Hotels URL: www.choicehotels.com Background information: Choice Hotels International is one of the largest and most successful lodging franchisors in the world with over 405,000
Site name: Site name: Four Seasons Hotels and Resorts URL: www.fourseasons.com Background information: As one of the world’s leading operators of luxury hotels and resorts, Four Seasons currently
Site name: eTurboNews URL: www.eturbonews.com Background information: Since the launching of eTurboNews in April 2001, their readership has increased from 26,000 of mostly U.S. subscribers to more
Site name: Vegas.com URL: www.vegas.com/Background information: Vegas.com features more Las Vegas travel choices than any other Web site, from hotels to shows to tours to front-of-the-line nightclub
Site name: World Casino Directory URL: www.worldcasinodirectory.com Background information: World Casino Directory is a complete and current directory of casinos worldwide that is arranged by
Discuss the three types of service transactions. What are the considerations managers need to take into account in planning for them?
What are the two aspects of service? Which is more important in your opinion?
What are the two views of managing the service transaction? Can you think of examples from your own experience where each was appropriate?
Site name: Express Hospitality URL: http://www.expresshospitality.com/20051130/hospitalitylife01.shtml Background information: Express Hospitality is a hospitality Web site based in India and has
Site name: Search Engines URL: Google—www.google.com Yahoo—www.yahoo.com Ask.com—www.ask.com AlltheWeb.com—www.alltheweb.com Background information: Many managers believe that to successfully
What are the Marriott International’s major strategic changes between the 1980s and the 1990s?
What are the Marriott International’s particular competitive methods year by year from 1993 to 1996?
What particular core competencies does Marriott International possess?
What is meant by the term competitive method?
Explain how competitive methods add value to the firm.
What is meant by the term cash-flow variance?
Explain the term expected value.
How does the life cycle concept influence the firm’s value-adding capability?
Discuss the relationship among environmental scanning, life.cycle, and maximizing cash flow per share.
Discuss the differences and similarities of the competitive methods employed in the foodservice and hotel segments of the hospitality industry.
Differentiate between core and peripheral competencies.
Why is the transaction between the guest and customer contact employee the underpinning for analysis of core competencies?
Discuss why there are so many possible frameworks for identifying core competencies.
Explain the importance of linkages in building sustainable competitive advantage.
Explain what is meant by the integration of internal competencies and externally driven competitive methods.
Explain what is meant by performance capacity potential and how it relates to an analysis of the firm’s strengths and weaknesses.
Define strategy implementation.
What are two characteristics of the hospitality industry that make implementing strategy a greater-than-usual challenge?
Explain the difference between a context variable and a process variable, why each is important, and how they interact in strategy implementation.
Discuss the importance of training in successful implementation of strategies, specifically in the hospitality. industry. Relate the discussion to the choice of competitive methods that is typical
Explain the importance of each of the following variables in implementing a strategic project.a, Management information systemsb. Rewards and incentivesc. Resource allocation
Discuss what is meant by the term learning organization.
Discuss each of the inhibiting factors to change at the business unit level.
Discuss each of the inhibiting factors to change at the corporate unit level.
Discuss each of the inhibiting factors to change at the functional unit level.
Discuses the challenges of getting managers to think strategically.
Discuss the importance of role playing in the delivery of service. Why is it important to understand the concept? What is the role of the manager?
How does the involvement of the guest in the service delivery process affect the service outcome?
Define quality. Explain its three components and their linkage to each other.
Explain the difference between perceived value and perceived quality.
What is corporate culture? Why is it important in the design and delivery of quality service?
Define what is meant by “globalization” of the hospitality and tourism industry.
What are the differences between the domestic and international business environments?
Discuss the major environmental factors that have impact on the international operations of a multinational company.
If you were going to expand your company’s business overseas, what international growth strategy/strategies would you plan to utilize and why?
Discuss the relationships that exist among the various types of risk a firm will encounter and the type of entry mode choice that will be most effective with each type.
Discuss the key implementation issues that must be addressed by multinationals.
Describe the key concepts that comprise the construct of strategic management.
Discuss what is meant by the co-alignment principle.
Why should strategy be considered a way of thinking as opposed to a process?
Provide several reasons why strategy can be different in the service business.
Discuss the demand/supply relationships which exist in the service industry.
Identify the forces driving change in the hospitality industry and the impact they will have on hospitality firms.
What does it mean to be a value-adding manager in the future of the hospitality industry?
Refer to Figure 2.1 Co-alignment Principle and Figure 2.2 Strategic Management Model (especially environmental events, domain definition, competitive methods). Discuss these concepts in reference to
Relate the parable of the boiling frog to hospitality firms that you have known.
Why is perception considered a reality in assessing the environment?
What are the three dimensions that are essential in understanding the environment?
Describe the concept of the power and rules dimension in understanding the environment.
Differentiate the five categories that impact a firm’s business environment.
What are the major issues facing managers when monitoring the environment?