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business
management in the hospitality industry

Questions and Answers of Management In The Hospitality Industry

What are the two major functions of the financial manager?
What is the goal of financial management?
What is the major difference between accounting and finance? What functions are typical of accounting? finance?
3. What advice might you have for Gary?
2. Will it help the cafe achieve its goal of high-quality customer service?
1. Did Gary’s new incentive system solve his primary problem?
2. Should she lose her faith in theories of management?
1. What is wrong with Cindy’s incentive system?
4. How would you operate the department, given the attitude of the general manager?
3. What advice might you give to Chris?
2. What caused the behavior of his peers and his manager?
1. As an internal customer, were Chris's expectations met?
2. What else was wrong in this situation?
1. What impact did the compensation system have on employee behavior?
2. Was Nick’s decision “excellent,” as he believed?
1. Does the promotion policy make sense? Why or why not?
3. Discuss the attitude and behavior of the executive chef.
2. Were the demands made on Benno reasonable?
1. Evaluate the training program in which Benno was enrolled.
3. Discuss the attitude and behavior of the executive chef.
2. Were the demands made on Benno reasonable?
1. Evaluate the training program in which Benno was enrolled.
3. Do you think that this type of corporate assessment is effective?
2. Discuss the pros and cons of a strictly controlled check-in procedure.
1. Is Stephen at fault here? Why or why not?
3. Compare the long- and short-term costs that might be associated with this incident?
2. Evaluate the training that Mr. Angelo received?
1. Was Mr. Angelo qualified for the position of maintenance engineer?
3. What could have been done to prevent this from happening?
2. What might you predict will happen if Lee turns down the promotion?
1. What went wrong in this incident?
3. What are the other costs involved with this decision?
2. Evaluate the effect on morale, and the reasons for it, after John’s return as a supervisor.
1. Is seniority the best criteria for making staffing decisions?
3. Who is at fault in this situation? Why?
2. How could it have been prevented?
1. How did this situation come about?
3. Who is at fault in this situation? Why?
2. How could it have been prevented?
1. How did this situation come about?
4. What are some of the possible costs of this decision?
3. What message is being sent by this decision?
2. Was this a good decision on the part of the corporation?
1. Evaluate Ms. Hopkins’s performance in the crisis.
3. What are some of the real and potential costs of this incident?165
2. Who is ultimately responsible?
1. Why did this situation come about?
3. Why did Sally's co-workers respond as they did?
2. Evaluate the managerial response to the incident.
41. Why did this situation occur?
2. What action would you suggest to resolve the situation?
1. Why is Fred's behavior tolerated?
3. Do you think there should be a policy prohibiting the dating Of co-workers?155
2. Could management have done anything to help her?
1. Why did Martha handle the situation as she did?
2. What would you suggest would be an appropriate course of action?
1. Evaluate the way Paulina handled the situation.
2. What other recourse did Sharon have?
1. Why do situations such as this occur?
3. What message was Eric sending with his decision?
2. Is anyone at fault?
1. Why did this situation come about?
3. What could be done to prevent these types of situations?
2. Whose responsibility was it to make BettyLou’s traveling easier?
1. Why do situations such as these occur?
3. Do you suspect there are legal issues involved?
2. Was Nancy's behavior appropriate in this incident?
1. Was Nancy treated properly in this incident?
3. What advice might you have for Ralph?
2. What were the important dynamics in the situation?
1. Was this meeting as effective as Ralph believes?
2. What suggestions might you have for her to resolve it?
1. What has caused Joan's situation?
3. What could now be done to resolve the situation?
2. What is wrong with Oscar Hand's plan?
1. What has caused this situation?
3. What should Debbie do now to resolve the situation?
2. What mistakes were made by Debbie?
1. Is Mona right about the promotion decision?
3. Discuss the ramifications of the move itself.105
2. How might Mr. Simpson have handled the situation differently?
1. How might this situation have been avoided?
4. What advice might you give to the manager?
3. What advice might you offer to Matt?
2. Do you think Cindy was at fault?
1. Why do you think this situation happened?
3. What could have been done to improve the situation?
2. Compare the airline's interest in withholding information to passengers’ interest in having it.
1. Is it appropriate to lie to a customer?
3. What are some of the costs associated with the situation?
2. How could it have been prevented?
1. What went wrong in this situation? Why?
3. What recommendations might you have to improve the system?
2. What are the costs involved in this situation?
1. What is the cause of this situation?
3. What is the airline’s interest in withholding information?
2. Why do you think it happened as it did?
1. How might this situation have been handled differently?
3. What could have been done to prevent the occurrence of any of this?
2. How was it further complicated? Why?

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