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business
management in the hospitality industry

Questions and Answers of Management In The Hospitality Industry

What, if any, types of employee scheduling tactics can be used when specified employees must take breaks at specified time periods?
What tactics, if any, are available to Maureen in her efforts to manage her labor costs given the contractual clause relating to productivity restraints?
What are the priority alternatives available to Maureen as she develops future operating budgets and attempts to manage future operating costs?
What, if anything, can Maureen do to help reduce the stress and anxiety of the foodservice managers in each school as they attempt to cope with the new operational and financial constraints?
What are the most important factors that Victor should evaluate about this opportunity? What questions should he ask about each factor?
How, if at all, will Victor’s ability to speak Spanish in the United States impact his ability to supervise and facilitate the work of managers and employees in China?
How might Victor assess the extent to which this career move will help him to become a large-property general manager with his organization? How important should this long-term career concern be in
How can Charles deal with these issues in a way that is acceptable for both the organization and the employees?
What, if any, general assistance can his organization headquartered in the United States give him as he addresses these concerns?
How should future training of expatriates be modified based on Charles’s experiences?
Would you be interested in an expatriate management position in the hospitality industry? Why or why not?
If possible, interview a hospitality manager with expatriate experience (ask local managers or faculty members for referrals). Ask the following questions:a. What were the main reasons that you
Do you think that managing employees with diverse cultural backgrounds in the United States is helpful experience for someone planning to be an expatriate manager? Why or why not?
Would business or personal living adjustments be the most difficult if you assumed an expatriate position? Why?
What are examples of basic human resources management concerns that should be addressed as Rio Grand Services officials consider international expansion?
Company officials hope they will learn something about human resources management concerns through their limited operation of these two healthcare facility accounts. What additional sources of
What factors should Rio Grand Services officials consider as they determine whether a local citizen or an expatriate should be retained to manage the first two accounts in Mexico?
Assume that expatriate managers must be retained. How should officials determine if an existing manager should be utilized or a new staff member (e.g., someone with experience in healthcare
Where can company officials locate persons or companies with expertise in expatriate manager selection and cultural adaptation information?
How can company officials learn about the do ’ s and don ’ ts of managing a business in general and administering a healthcare foodservices operation more specifically in Mexico?
A foodservice establishment’s responsibilities, under the Uniform Commercial Code (UCC) and other laws, to serve wholesome food and beverages.AppendixLO1
To apply “Truth in Menu” concepts to the service of food and beverage products.AppendixLO1
To assess the current legal risks associated with serving alcohol.AppendixLO1
To implement training programs that result in the responsible service of alcohol.AppendixLO1
Log on to the Web site of the National Restaurant Association (www.restaurants.org). Follow the path for Food Safety until you arrive at Common Foodborne Illnesses. Identify at least three common
Do you think restaurants face greater liability in what they serve or how they serve it? What impact will increased consumer acceptance of takeout foods have on your position?AppendixLO1
Collect two takeout menus from restaurants near your home. Identify by circling the menu items, any reference to preparation style, brand-name ingredients, origin, size, or health benefit of their
Despite its name, “prime rib” does not have to come from prime grade beef.Contact your local butcher or meat purveyor to identify exactly which ribs are contained in prime rib. Check this
As a drug, alcohol is classified as a depressant. Consult a medical encyclopedia to identify at least two other types of depressants, as well as the following characteristics of depressants: Their
Contact your local police department or state police. Identify the BAL in your state in which a driver is considered legally intoxicated. Discover whether the same BAL applies to minors. Ask for
Assume you operate a country western dance club. Create a script for your servers to follow when they must tactfully refuse to serve alcohol to an intoxicated guest. Provide responses your servers
Identify the purpose of capital budgeting.
Compute business owners’ investment rates of return.
Identify advantages and disadvantages of capital financing alternatives such as debt versus equity financing and lease versus buy decisions.
Determine the effects of taxation on a hospitality business.
Scott Thatcher is the owner of the 50 Yard Line Lounge. He believes his business is good, and from what he reads, his profit margins are reasonable. But Scott wants to know more about the financial
Michele Austin knows that cap rates are a good way to estimate the value of a lodging property. She is considering the purchase of three different properties. The financial information she has about
Peggy Richards is considering purchasing the vacant lot adjacent to her current restaurant location. Peggy is convinced that by purchasing and paving it to make a parking lot, the additional net
Jodi Jackson is the general manager of a student-operated public restaurant in a hospitality management program at a large state university. She used her old dish machine for as long as she could,
The difference between real property and personal property.AppendixLO1
The function of the Uniform Commercial Code when buying property.AppendixLO1
How to evaluate the purchase-versus-lease decision from a legal perspective.AppendixLO1
How to avoid infringement of patent, copyright, and concept rights.AppendixLO1
Restate the difference between real and personal property, and give five hospitality examples of each.AppendixLO1
Secure a bill-of-sale form, and check it for the six critical information items listed in this chapter. List additional items on the bill of sale, and describe why you believe each is
Prepare a memo for your staff that lets them know the difference between a deed and a bill of sale. Include an explanation of when each would be used.AppendixLO1
Secure a copy of an express warranty, and analyze it for differences with an implied warranty.AppendixLO1
Using the Internet, locate a lender who finances hospitality operations. Determine the current interest rate for a $1 million unsecured loan.AppendixLO1
Choose a popular, independent, local restaurant. Write a two-page description of that property that you feel defines its trade dress.AppendixLO1
Assume your operation is considering whether to buy or lease a beerdispensing system from your vendor. Your boss has asked you to prepare a memo addressing the legal aspects of the decision. Prepare
Give a hospitality example of each of the following:Trademark Patent Copyright Trade dress AppendixLO1
What is Knott’s Berry Farm?LO.1
Why did Walt Disney really create Disneyland?LO.1
Discuss your favorite theme park with your class.Explain why it is your favorite.LO.1
How did Dollywood begin?LO.1
Why did Milton Hershey open the leisure park?LO.1
What are the elements of theme park management?LO.1
Define event tourism.LO.1
What is the difference between fairs and festivals?LO.1
Describe some career possibilities in theme parks.LO.1
What suggestions can you come up with, and how much will they cost? What resources and expenditures will your solution entail?LO.1
The theme park industry began in the 1920s in Buena Park, California, with a small berry farm and tea room.LO.1
After a gradual expansion, more than 80 years after its humble beginnings, Knott’s Berry Farm has become the largest independent theme park in the United States.LO.1
Theme parks and attractions vary according to theme, which might be historical, cultural, or geographical.Some parks and attractions focus on a single theme, other parks and attractions focus on
Key players in the theme park industry include Disney, Universal Studios, Anheuser-Busch Companies, Six Flags, and Hershey.LO.1
Some of the better-known regional theme parks include Dollywood, LegoLand, Gatorland, and Wet ‘n Wild.LO.1
Managing a theme park is similar to managing another hospitality operation.LO.1
The managerial process begins with the elements of management: the first being planning, followed by organizing, communicating, decision making, motivating, and controlling.LO.1
Fairs, festivals, and events all fall under the umbrella of event tourism.LO.1
Oktoberfest, The Carnival in Rio de Janeiro, Brazil, Reggae on the River, Mardi Gras, and the Grand Ole Opry are some of the larger fairs, festivals, and events.LO.1
There are over 350,000 workers in the theme park industry.LO.1
Designer and artists, inspectors and repairers, scientists, and other professionals are just some of the people who work in the theme park industry.LO.1
What makes theme parks popular among tourists?LO.1
Discuss the key features of a theme park you have visited. OR Who are the key players in the theme park industry in your country?LO.1
Why is motivating employees a crucial part of theme park management?LO.1
Why has event tourism gained popularity in recent years?LO.1
What is the role of safety inspectors at a theme park?LO.1
Research any two major theme parks of your choice and list the uniqueness/main attractions that draw guests to them.LO.1
Check the web site of any two major theme parks in your country to compare the cost of their admission tickets and the facilities and services being provided on the basis of these tickets.LO.1
Go online and research the history of a carnival or festival that attracts tourists in any country of your choice. Write a description of the cultural events.LO.1
List the different safety measure guidelines of a theme park in your country.LO.1
In groups, create a new theme park, zoo, museum, or attraction for an existing theme park.LO.1
Explain the importance of an effective performance appraisal system.
Identify the uses of performance appraisals.
Differentiate between informal and formal appraisal systems.
List rater biases that can distort employee performance appraisals.
Describe commonly used appraisal methods.
Discuss the role of employee counseling in the appraisal process.
Identify key legal concerns regarding performance appraisals.
Formal employee performance appraisals are normally conducted once or twice per year.A. True B. False
Using subjective performance standards is best when designing a rating scale performance appraisal form.A. True B. False
Managers and employees benefit from a well-designed and implementedemployee appraisal system, but guests and customers will generally see no impact at all.A. True B. False
Informal employee appraisals should occur on a daily basis, but management should only discuss an employee’s poor job performance during an annual or semiannual employee performance appraisal.A.
Even when employee performance appraisals are improperly handled, employees are rarely allowed to sue the employer for wrongful termination.A. True B. False
In order for an employee performance appraisal system to work effectively, which of the following appraisal criteria should not be present?A. Criteria should be job related.B. Criteria should be as
Rating criteria such as “politeness” and “courtesy” are examples of:A. Objective performance standards B. Behaviorally anchored performance standards C. Subjective performance standards D.
Supervisors who tend to avoid extremes such as “excellent” and “poor” when rating an employee’s performance might be exhibiting which type of rater bias?A. Halo and leniency bias B.
Keeping a diary or a log in which the supervisor notes examples of an employee’s positive as well as negative job performance is an example of which type of appraisal method?A. Behaviorally
When conducting an evaluation interview with a new employee who needs to improve his or her job performance in a number of areas, the best approach would be which of the followung:A. Tell-and-listen
Develop five or six performance standards for a line-level, hourly position in a typical lodging or restaurant operation. Using the BARS method, create a form with a 1 through 5 continuum (1 is poor,

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