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business
management in the hospitality industry

Questions and Answers of Management In The Hospitality Industry

What deal points are most important to prospective equity investors?
Do your homework on the person you are meeting with and be prepared to answer any question you think he or she might ask.
Dress professionally and present yourself and your deal in a professional manner.
Use proven selling skills: State the benefits of your venture, address any objections raised, and close the deal.
Think like an owner and act like a manager.
Summarize the history, scope, and goal of the Occupational Safety and Health Act, and describe the enforcement of OSHA standards and requirements. (pp. 375-379)
Outline employee rights under OSHA and how these rights apply to the hospitality industry. (pp. 379-382)
Identify sources and consequences of stress and list guidelines for reducing stress. (pp. 383-388)
Describe the components and benefits of an employee assistance program. (pp. 388-391)
Outline the implications of current health issues such as AIDS, depression, wellness programs, workplace smoking, and work life/ home life issues. (pp. 391-399)
What typically happens when an OSHA compliance officer arrives for an inspection?
What rights are provided to employees under OSHA regulations?
What are some of the emerging issues that OSHA must deal with in the next few years?
What are the seven elements identified by OSHA for good companysponsored safety and health programs?
What are the four causes of employee stress?
What are the principal methods of stress reduction?
What are some of the principal reasons for instituting an employee assistance program?
Why does AIDS present a particular problem for the hospitality industry?
What are some of the problems associated with dual-career families?
What recommendations would you make to Mary about her task?
How might she evaluate the effectiveness of the program to date?
How could Mary have ensured greater participation in the program from the start?
What are the primary components in an employee wellness program?
Identify the types of selection errors and biases managers must overcome when interviewing job applicants. (pp. 137-140)
Identify the four basic rules in preparing for interviews and be able to assess the strengths and weaknesses of different types of interview approaches. (pp. 140-147)
Does the test measure aptitudes and abilities needed for the job?
Are the tests reliable?
Are proper test development procedures used in the design? _
Are the tests easy to administer?
What is the past success of the test (especially regarding ae proceedings)?
Why is the issue of validity so important in the selection process?
What are the features of the multiple hurdles strategy and the compensatory strategy?
Why would weighted application blanks produce information that is more useful in predicting performance on the job than unweighted blanks?
What are the advantages, disadvantages, and possible pitfalls of paper-andpencil tests, honesty tests, physical and motor ability tests, drug tests, work sample tests, and assessment centers?
What are the common problems associated with interviewing reliability?
What are four basic rules to remember in preparing for interviews?
What are the advantages and disadvantages of structured, unstructured, and semi-structured interviews?
What are the features of direct, non-direct, and eclectic approaches to inter-OO aS viewing?
Would you recommend using the best manager or an average manager as an interviewer? Why?
Do you agree with corporate’s decision that Theo is an excellent candidate for this new position? What about his background and experience would help prepare him to succeed at the Lincoln Hotel?
What did Theo do well in approaching his new assignment? Why did Theo’s efforts to create change fail? What could Martin Wood have done to avoid the end-of-month situation?Ashcroft Hotels, a
At the end-of-month meeting, what is Martin likely to say to Theo? How might Theo respond? What are the next steps that Theo should take in his effort to turn his department around?Ashcroft Hotels, a
What does the Indian Gaming Regulatory Act of 1988 consist of?
Pick a casino in Las Vegas and look it up on the Internet. What does it offer that sets it apart from other casinos in Las Vegas and from other casinos in the United States? In what areas is it
Distinguish between training and development.
Identify how training benefits employees, management, and the company.
Recognize that an effective training program should include performance standards and needs assessment.
Describe the performance management cycle.
Determine the essential tasks associated with a particular job and develop performance standards for each task.
Define needs assessment and describe approaches to conducting an effective needs assessment.
List and describe the five learning principles.
Identify factors to consider when selecting a particular training method.
Distinguish between on-the-job and off-the-job training methods.
Describe key training methods and the major learning principles associated with each method.
Develop an evaluation process to assess the results of training and development.
Training focuses on employees’ current positions, and development helps employees handle future positions.A. True B. False
The employee selection process and new-employee orientation process have no real impact on training effectiveness.A. True B. False
Because training is costly, when times are tough, some hospitality operations reduce their training budgets in order to save costs.A. True B. False
Developing performance standards is the process of diagnosing present and future challenges which the hospitality operation may face so as to ensure that training objectives meet desired outcomes.A.
Transference is a learning principle best achieved when employees are allowed to repeat tasks over and over until they are able to accomplish those tasks according to company standards.A. True B.
When properly planned and executed, which training method best achieves all of the five learning principles:A. Case study B. Video presentations C. On-the-job training (OJT)D. Lecture
Training effectiveness should be evaluated according to all of the following guidelines except:A. Knowledge and skills acquired by the trainee B. How the training fits into the performance management
Which of the following is not an approach for conducting a needs assessment?A. Observation B. Case study C. Task identification D. Employee surveys
Which of the following represents an external challenge that a hospitality business may choose to address through training?A. A new dishwasher hired in the hotel food and beverage division has
Which of the following conditions would not enhance cross-training or job rotation as a training technique?A. The employee to be trained has hopes for a future job advancement.B. Management wishes to
Which training technique would you recommend for a new dining room cashier? Which technique would you recommend for an inexperienced kitchen supervisor? Explain your reasons in detail.
Discuss the personal qualities and characteristics that may make one trainer selected to conduct OJT more effective than another trainer. Be specific and use examples.
A hotel front-desk agent’s job description contains the following task: Greet arriving guests in a friendly, courteous, and efficient manner. Rewrite this task so that it contains objective and
Your restaurant has traditionally allowed patrons to smoke at the bar as well as in a small, designated smoking area located in the main dining room. A new city ordinance that bans smoking in all
You manage a small hotel or restaurant, and the local hospitality college has contacted you about their desire to place interns in your facility so they can each secure a 400-hour internship that is
Depending upon how things go during this first night of training as Merry“shadows” Mark, do you think that Merry will continue to feel good about her choice to work for this hotel, or will she
What mistakes has Alice made with respect to setting up Merry’s training program with Mark? What specific changes should Alice make to the overall front-desk training program?
Do you empathize with Mark, or do you feel that he simply has a bad attitude and has no business training new employees. Explain your answer in detail.
If Mark is indeed the proper person to be conducting the training for new 3-to-11 desk clerks, what things could Alice do to ensure that Mark is able to approach his training duties with a more
Describe a team-based structure.
Compare and contrast a matrix structure and a project structure.
When might an organization design its structure around independent business units?
Organization: Your choice of company Web site: The company’s URL Summary: Pick a major corporation, such as one mentioned in the text, and go to its web site to look for answers to the following
Mini Project: This project is based on a real-life experience of the executive chef at the Sheraton Hotel in San Diego. The project is to organize an off-site event, which is an event that is planned
The Sheraton typically caters the annual San Diego Zoo fund-raiser every year. The attendance for this event is roughly 1,000 people. The caterers organize and cater a reception followed by dinner.
Follow the outline of the book and the logic of its construction
Review the international dimensions of hospitality management
Evaluate the nature of the host–guest relationship
Identify the positive and negative implications of globalization in hospitalit
What factors establish the context for the operation of international hospitality management?
Does the host–guest relationship mean anything in the modern world?
What are the opportunities that globalization promotes?
Why do we talk about international hospitality management rather than global or globalized hospitality management?
Describe philosophical perspectives on the social responsibility of business. (pp. 445-448)
Explain typical responses of businesses to the call for social responsibility, and outline the pros and cons associated with social responsibility. (pp. 448-452)
Describe examples of how hospitality companies are socially responsible, and discuss how they might conduct a social responsibility audit.(pp. 452-457)
Summarize ethical issues in business, including how businesses can assess ethical behavior, recent ethical issues in American business, and ethical issues in human resources management. (pp. 457-463)
What are the differences between the traditional, stakeholder, and affirmative philosophies of the social responsibility of businesses?
What are four typical responses of businesses to the call for social responsibility, and how do they differ from each other?
What are the pros and cons for businesses of social responsibility programs?
In what ways are hospitality companies addressing social responsibility issues?
What are some steps in conducting a social responsibility audit?
What are four key factors for the successful implementation of a business’s ethics training program?
What are three approaches to assessing whether a business decision or behavior is ethical?
How has the Sarbanes-Oxley Act affected U.S. business ethics?

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