What did Theo do well in approaching his new assignment? Why did Theo’s efforts to create change fail? What could Martin Wood have done to avoid the end-of-month situation?

Ashcroft Hotels, a mid-sized chain with an outstanding track record of turning around underperforming properties, recently acquired the Lincoln Hotel. The Lincoln posed a considerable challenge—even for the Ashcroft chain. The transition began with corporate executives deciding to replace the Lincoln’s general manager with Martin Wood, the most experienced and successful manager of the ‘chain’s turnaround team. Martin would be responsible for assessing the current ‘staffa tt he Lincoln Hotel and making the necessary changes to improve the property’s performance.
The only restriction was that Martin had to replacteh e current food and beverage director with Theo Waters, a rising star at thee c coorrppocr ate flagship hotel.
Joanne Landis; Ashcroft’s Vice-president of food and beverage, insisted that now was the time for Theo’s big test.