Guests at a busy eight-story four-star hotel are constantly complaining about having to wait too long for the elevator. At 8:00 a.m. some ofthe elevators are in use by the housekeeping department, whose associates are going up to begin work on the guest rooms.At the same time,room service has an elevator blocked offto serve in-room breakfasts because the kitchen and the banqueting departments are using the service elevators. Then, at about 10:30 a.m. the housekeepers use the elevators to go down for their morning break.The general manager recognizes your potential and asks you to come up with suggestions to take care of the problem/challenge.

Discussion Question What suggestions do you have to remedy the situation described above?