How does the involvement of the guest in the service delivery process affect the service outcome?

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Strategic Management In The Hospitality Industry

ISBN: 9780471292395

2nd Edition

Authors: Mike Olsen, Michael D Olsen

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Question Posted: Jun 28, 2024 10:09 AM

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How does the involvement of the guest in the service delivery process affect the service outcome?

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Strategic Management In The Hospitality Industry

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