Many restaurant guests say almost nothing to friends if they have a good dining experience, but they
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Many restaurant guests say almost nothing to friends if they have a good dining experience, but they say many things to contacts when they have inadequate dining experiences. Do you think the tendency to say a few nice things and lots of bad things is also true about one’s experience with an employer? Why or why not?
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Related Book For 
Human Resources Management In The Hospitality Industry
ISBN: 9780470084809
1st Edition
Authors: David K Hayes, Jack D Ninemeier
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