What should Rita do now? Consider the following possibilities, the pros and cons for each, the possible consequences, and the likelihood of success.

a. Resign and get another job (she has been offered one at the place across the street).

b. Lay down the law and threaten penalties for noncompliance.

c. Plunge right in and start slapping on penalties to show that she means business.

d. Ask her people to go along with the rules for a while because she is on the spot.

e. Start enforcing just one rule at a time.

f. Tell her people what Sam has told her, lay out the rules and penalties, and announce that enforcement will begin next week.

g. Ask Sam for help on strategy, tactics, and dealing with waitress reactions.

h. Ask Sam to lay it out to her people.