12-3 How do different decision-making constituencies in an organization use business intelligence?

What is the role of information systems in helping people working in a group make decisions more efficiently?

• List each of the major decision-making constituencies in an organization and describe the types of decisions each makes

• Describe how MIS, DSS, or ESS provide decision support for each of these groups.
• Define and describe the balanced scorecard method and business performance management.
• Define a group decision-support system (GDSS) and explain how it differs from a DSS.
• Explain how a GDSS works and how it provides value for a business.