7-9 BestMed Medical Supplies Corporation sells medical and surgical products and equipment from more than 700 manufacturers to hospitals, health clinics, and medical offices. The company employs 500 people at seven locations in western and midwestern states, including account managers, customer service and support representatives, and warehouse staff. Employees communicate by traditional telephone voice services, email, instant messaging, and cell phones. Management is inquiring about whether the company should adopt a system for unified communications. What factors should be considered? What are the key decisions that must be made in determining whether to adopt this technology? Use the web, if necessary, to find out more about unified communications and its costs.