Go shopping for groceries; then visit your bank and complete a relatively routine transaction. (Or, if that is inconvenient, think carefully about the last time you performed these errands.)

Required: 

For each of the errands mentioned above, list the activities you performed as you completed the errand.
1. On your list show the activity sequence and linkages.
2. Indicate whether each specific activity was value-added or non-value-added. Explain how the nonvalue-
added activities could be eliminated (or at least improved).
3. How have banks and grocery stores reengineered their processes in recent years to improve efficiency both for the employees and for the customers?