Operations restructuring, outcomes data dissemination, and critical path are three strategies used by service (as well as manufacturing) organizations to improve efficiency and to reduce costs. Listed below are a variety of characteristics. Match each characteristic with the appropriate strategy.

\section*{Strategy}
Operations restructuring Outcomes data dissemination Critical path \section*{Characteristic}

a. This strategy may involve the use of statistical process control charts to determine whether a process is in a state of statistical control.

b. The purpose of this strategy is to improve efficiency and to reduce the costs of delivering products or services to customers.

c. In the case of a hospital, this could be the sequence of tests, treatments, and medication provided to patients.

d. This strategy involves sharing process and outcomes information with those who make resource decisions.

e. Team members would conduct a complete evaluation of the relationships among multiple processes to improve the quality and efficiency of services provided.

f. The use of this strategy helps standardize and improve the delivery of care.