Service organizations deliver intangible products (or services) to their customers. a. Though their products are intangible, service
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Service organizations deliver intangible products (or services) to their customers.
a. Though their products are intangible, service organizations have processes for delivering their services.
b. Service companies may use tools developed by manufacturing companies to help them evaluate and improve processes.
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Related Book For
Managerial Accounting Information For Decisions
ISBN: 9780324222432
4th Edition
Authors: Thomas L. Albright , Robert W. Ingram, John S. Hill
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