The concepts of total quality management, just-in-time, and the theory of constraints can be applied to service

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The concepts of total quality management, just-in-time, and the theory of constraints can be applied to service organizations.

a. All organizations use processes to deliver their goods or services to customers.

b. TQM principles apply to service organizations as well as to manufacturing companies.

c. Processes within service organizations can contain bottlenecks that affect lead time and throughput.

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Managerial Accounting Information For Decisions

ISBN: 9780324222432

4th Edition

Authors: Thomas L. Albright , Robert W. Ingram, John S. Hill

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